Yes. Your gateway is protected by a 1-year manufacture warranty from time of purchase. Please work with the technical support team to help determine if it is defective. If so, an RMA number will be issued and you will be sent a new gateway.
Articles in this section
- What is a gateway?
- What does “pair” mean?
- How do you scan the QR code on the gateway?
- What’s a USB or Micro-USB cable?
- How do you connect the gateway with the USB or Micro-USB cable?
- What’s an Ethernet cable?
- How do you connect the Ethernet cable?
- What should I see when I first plug the gateway into power?
- Any tips on pairing other devices to your gateway?
- I need technical support for my gateway. What should I do?